Effective Date: 13 Feb 2025
Welcome to Chengal Centre, a mental health clinic providing a range of services to support your well-being. By accessing or using our website (“Site”), you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully. If you do not agree to these terms, you should not use the Site.
1. Services Provided
Our website provides information about the mental health services we offer, including but not limited to therapy, counseling, prescriptions and consultations (“Services”). You can view our therapists’ profiles, learn more about their specialties, and book consultations directly through our Site.
2. Booking and Payment
You may book consultations with our therapists via the Site. By booking a session, you agree to pay for the Services as specified on the website. Payments will be processed through our secure payment platform.
Payment Terms:
- All fees are listed on the Site and must be paid in full prior to or at the time of your consultation.
- Payments for Services are non-refundable except in cases of cancellations made in accordance with our cancellation policy (see Section 5).
3. Therapist Availability and Sessions
The availability of therapists is subject to change. We make reasonable efforts to keep the therapist availability up to date, but we cannot guarantee that a particular therapist will always be available at the time you request.
Consultation sessions are conducted either in person or via telehealth (online sessions), depending on the service selected and availability. Sessions range in duration, and are billed accordingly.
4. Use of the Site
By using our website, you agree to the following:
- You will not misuse, hack, crawl or interfere with the operation of the Site.
- You will not upload, post, or transmit any harmful or illegal content via the Site.
- You will not use the Site to infringe upon the rights of any third party, including intellectual property rights.
5. Cancellation and Rescheduling Policy
- Cancellation: You may cancel or reschedule your appointment with at least 48 hours notice to receive a full refund or to reschedule without penalty.
- Late Cancellations and No-Shows: If you cancel less than 48 hours before your appointment or do not show up, you may be charged up to the full amount.
6. Confidentiality and Privacy
We take your privacy seriously. Any information you provide, including personal and health-related data, will be kept confidential and used solely for the purposes of providing therapy and related Services. Our Privacy Policy outlines how we collect, use, and protect your data.
By using our Site, you acknowledge that while we maintain confidentiality and follow strict privacy protocols, no system is completely secure, and we cannot guarantee absolute security of your information.
7. Disclaimers
- The information provided on the Site is for informational purposes only and should not be considered as medical advice or a substitute for professional mental health care.
- We do not guarantee that the services provided by therapists will always lead to a specific outcome or result. Mental health treatment outcomes can vary based on individual circumstances.
- We are not responsible for any damages or losses resulting from the use of the Site or the Services, including any actions taken or not taken based on information you receive.
8. Limitation of Liability
To the fullest extent permitted by law, Chengal Centre Sdn Bhd and its affiliates are not liable for any direct, indirect, incidental, special, or consequential damages that arise from the use or inability to use the Site or Services, including damages for personal injury or emotional distress.
9. Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, images, and software, is owned by Chengal Centre Sdn Bhd or licensed to us and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content from the Site without our prior written permission.
10. Links to Third-Party Websites
Our Site may contain links to third-party websites that are not owned or controlled by Chengal Centre Sdn Bhd. We are not responsible for the content, privacy policies, or practices of third-party websites. By clicking on these links, you acknowledge and agree that Chengal Centre Sdn Bhd is not responsible for any third-party content or services.
11. Amendments to Terms and Conditions
Chengal Centre Sdn Bhd reserves the right to modify or amend these Terms and Conditions at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. Your continued use of the Site after changes are made constitutes your acceptance of the revised terms.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles.
13. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Chengal Specialist Clinic
Sunway Geo B-02-06
Jalan Lagoon Selatan, Bandar Sunway
Subang Jaya, 47500 Selangor
Malaysia.
Tel: +603-5633 8386